Returns and Refunds
Effective Date: June 2nd, 2026
Customer satisfaction is important to us. This Return and Refund Policy explains the eligibility requirements, procedures, and conditions for returns, exchanges, refunds, and other post-purchase requests related to products purchased through House of Parlor.
1. Scope and Intent
This Return and Refund Policy applies to all purchases made through the House of Parlor website located at https://www.thehouseofparlor.com.
By placing an order through our website, you agree to the terms outlined in this policy.
2. Contact Information
For questions regarding returns, refunds, exchanges, or damaged shipments, please contact our Customer Support team:
Email: support@thehouseofparlor.com
Phone: (516) 614-4249
Address:
House of Parlor
10 Bond Street, Suite 207
Great Neck, NY 11021
Customer Service Hours:
Monday – Friday: 9:00 AM – 7:00 PM ET
Saturday: 11:00 AM – 6:00 PM ET
Sunday: Closed
3. Return Eligibility
Eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.
Due to the nature of many of our premium and oversized products, certain items may be subject to additional return restrictions or restocking fees.
3.1 Conditions for Return
To qualify for a return:
- The item must be unused, unassembled, and undamaged
- The item must be returned in its original packaging
- All included accessories, manuals, hardware, and materials must be included
- Proof of purchase or order confirmation is required
Items returned in used, damaged, incomplete, or non-resalable condition may be denied or subject to partial refund deductions.
4. Return Process
4.1 Initiating a Return
To begin a return request:
1. Contact our Customer Support team within 30 days of delivery
2. Provide:
- Your order number
- Reason for return
- Supporting photos if applicable
Once reviewed, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA).
4.2 Preparing Your Return
Please ensure the item is securely packaged to avoid damage during transit.
Include:
- Original packaging
- Accessories and included components
- Any requested documentation or images
4.3 Shipping the Return
Returns must be shipped within 7 days of receiving return authorization.
We strongly recommend using a trackable and insured shipping method.
House of Parlor is not responsible for returns lost or damaged during return transit.
5. Return Shipping Costs
Customer Responsibility
Unless the return is due to:
- shipping damage,
- a defective item,
- or an incorrect product sent by House of Parlor,
customers are responsible for all return shipping costs.
Oversized & Freight Returns
Large or freight-delivered items may incur significant return shipping fees and restocking charges depending on supplier policies.
Any applicable restocking fees will be communicated before return approval.
6. Specific Return & Refund Conditions
6.1 Returns Due to Change of Mind
Eligible items may be returned within 30 days if:
- unused,
- undamaged,
- and returned in original packaging.
Approved refunds may be reduced by:
- return shipping costs,
- freight fees,
- or applicable restocking fees.
6.2 Defective or Damaged Products
If your order arrives damaged or defective:
1. Contact us within 7 days of delivery
2. Provide clear photos of:
- the product,
- packaging,
- and shipping label
After review, we may offer:
- replacement parts,
- product replacement,
- repair assistance,
- store credit,
- or a refund where appropriate.
6.3 Incorrect Product Received
If you receive an incorrect item, please contact us promptly.
We will coordinate return shipping when necessary and work to provide the correct item as quickly as possible.
6.4 Lost Shipments
If your shipment appears lost or significantly delayed, please contact us.
We will initiate an investigation with the shipping carrier before determining replacement or refund eligibility.
6.5 Order Cancellation
Before Shipment
Orders may be canceled for a full refund prior to shipment processing.
After Shipment
Once an order has shipped, cancellation requests must follow the standard return procedure.
Freight or shipping charges may not be refundable after shipment.
7. Non-Returnable Items
The following items may not be eligible for return or refund:
- Custom or made-to-order products
- Personalized items
- Clearance or final-sale items
- Certain oversized freight-shipped products
- Items showing signs of use, installation, or damage after delivery
8. Refunds
8.1 Refund Approval
Refunds are processed after:
- the returned item is received,
- inspected,
- and approved.
We reserve the right to deny refunds that do not meet return eligibility requirements.
8.2 Refund Processing
Approved refunds are issued to the original payment method.
Please allow:
- 5–10 business days for refund processing,
- plus additional time required by your bank or payment provider.
8.3 Partial Refunds
Partial refunds may apply in situations including:
- returned items not in original condition,
- missing parts or packaging,
- customer-caused damage,
- or late returns outside approved windows.
9. Exchanges
We may offer exchanges for:
- defective items,
- damaged items,
- or incorrect products.
Exchange eligibility is determined on a case-by-case basis depending on product availability and supplier policies.
To request an exchange, contact:
support@thehouseofparlor.com
10. Timelines
Return Request Window
Return requests must be submitted within 30 days of delivery.
Return Shipment Window
Approved returns must be shipped within 7 days of authorization.
Refund Timing
Approved refunds are typically processed within 5–10 business days after inspection of the returned item.
11. Legal Rights
This Return and Refund Policy does not limit any rights you may have under applicable consumer protection laws.
12. Questions & Support
For additional assistance, please contact:
House of Parlor
10 Bond Street, Suite 207
Great Neck, NY 11021
support@thehouseofparlor.com
(516) 614-4249
By placing an order through House of Parlor, you acknowledge and agree to this Return and Refund Policy.