Shipping Policy
Effective Date: June 2nd, 2026
At House of Parlor, we strive to provide a seamless delivery experience from purchase to arrival. This Shipping Policy outlines our processing times, shipping methods, delivery expectations, and other important information regarding fulfillment of your order.
1. Introduction
At House of Parlor, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased through https://www.thehouseofparlor.com.
2. Shipping Destinations
At this time, House of Parlor ships within the continental United States only.
We are actively exploring future expansion into additional regions and international markets.
3. Shipping Costs
Domestic Shipping (United States)
Shipping costs are calculated at checkout based on:
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Product size and weight
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Shipping destination
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Carrier and freight requirements
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Supplier fulfillment location
Freight Deliveries
Certain oversized or high-value items may require freight shipping. Freight delivery pricing will be displayed during checkout when applicable.
No Hidden Fees
All shipping costs are calculated and clearly displayed before completing your purchase.
4. Order Processing Time
Processing Time
Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).
Order Cut-Off Time
Orders placed before 5:00 PM EST may begin processing the same business day.
Weekend & Holiday Orders
Orders placed on weekends or holidays will begin processing on the next business day.
5. Estimated Delivery Time
Standard Shipping
Estimated delivery time is generally 3–10 business days depending on the item and delivery location.
Freight & Oversized Deliveries
Larger items requiring freight shipment may require additional transit time. Delivery estimates for freight items may vary between 1–3 weeks.
Delivery Estimates
Delivery timelines are estimates only and may be affected by:
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Carrier delays
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Supplier fulfillment delays
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Weather conditions
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Freight scheduling
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Holidays or high-volume periods
6. Shipping Methods and Carriers
We partner with reputable shipping and freight carriers to help ensure safe and reliable delivery.
Domestic Carriers
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UPS
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FedEx
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USPS
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Regional Freight Providers
Tracking Information
Tracking details will be provided via email once your order has shipped.
Shipping Insurance
Shipments may include carrier insurance coverage against loss or damage during transit.
7. Order Tracking
Once your order has shipped, you will receive:
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Tracking number
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Carrier information
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Shipment tracking link
If you require assistance tracking your order, please contact our support team at support@thehouseofparlor.com.
8. Delivery Issues
8.1 Delayed or Lost Packages
If your package is delayed beyond the estimated delivery window, please contact us at:
Email: support@thehouseofparlor.com
Phone: (516) 614-4249
If tracking shows a package as delivered but you cannot locate it:
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Verify your shipping address
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Check with neighbors or building management
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Contact the carrier directly
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Reach out to us for further assistance
8.2 Damaged Packages
If your order arrives damaged:
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Take clear photos of the packaging and product
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Retain all original packaging materials
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Contact us within 7 days of delivery
We will work with you to determine an appropriate resolution, including replacement, repair, or refund where applicable.
9. Missing Items
If an item is missing from your shipment:
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Contact us within 7 days of delivery
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Include your order number and details regarding the missing item(s)
We will investigate the issue and work toward a prompt resolution.
10. Return and Refund Policy
Return Eligibility
Returns may be accepted within 30 days of delivery for eligible items.
Conditions for Returns
Returned items must:
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Be unused and undamaged
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Include original packaging
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Be returned in resalable condition
Certain products may be non-returnable, including:
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Custom or made-to-order products
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Clearance items
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Certain oversized freight items
Return Shipping Costs
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Refund Processing
Approved refunds are typically processed within 7–14 business days after the returned item has been received and inspected.
Refunds will be issued to the original payment method.
11. Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address:
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Additional shipping charges may apply
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Delays may occur while reshipment is arranged
12. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
House of Parlor
10 Bond Street, Suite 207
Great Neck, NY 11021
Phone: (516) 614-4249
Email: support@thehouseofparlor.com
Customer Service Hours
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 11:00 AM – 6:00 PM
Sunday: Closed
13. Changes to This Shipping Policy
House of Parlor reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to this page.
We encourage customers to review this policy periodically for updates.
Thank you for shopping with House of Parlor
We appreciate your business and are committed to delivering a premium customer experience from purchase to delivery.